Careers

WHY WORK WITH US?

    Here at iMax Conversions, we believe that in order to provide quality services that convert, we need an army of dedicated, experienced, and highly-skilled professionals. We are looking to hire, train, and employ people like you! Ready to make a difference and help small and medium-sized businesses realize their goals and maximize their conversions? Then we need you to be a part of our team!
    We offer attractive rates and benefits to highly-qualified individuals who are always inspired and motivated to exceed expectations and deliver maximum results. If you believe you’ve got what it takes to stand out, then we want you to be part of our team – be a part of the iMax Conversion family.
We are just one click away! We are looking forward to hiring the following professionals:

We are looking for a dynamic HR assistant with proven experience and outstanding admin and communication skills. You must have excellent time-management skills, a conceptual thinker, and a remarkable thinker. You will be assisting our Senior HR Manager, which means you need to have a solid understanding of recruiting and staffing management, payroll, employee relationships, and benefits administration.

 

Responsibilities:

  •         Prepares all HR-related documents like memos, incidental reports, employment contracts, and termination paperwork
  •         Maintain employee's records
  •         Assists in handling new employee on-boarding, employee relations, execution of company policies and programs and other HR-related matters
  •         Oversees completion of company requirements
  •         Ensure compliance of compensation and benefit documentation

 

Qualifications:

  •         A BS Psychology graduate has a Degree in Human Resource Management or a graduate of any 4-year related course
  •         With experience in handling Human Resources duties
  •         Excellent written and verbal communications skills
  •         Meticulous attention to detail
  •         Ability to work under pressure
  •         Can work with minimum supervision
  •         Excellent decision-making and problem-solving skills
  •         Organized, resourceful and can accurately follow instructions

 

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We are looking for an outgoing customer service agents who are proficient in assisting our clients in a swift and friendly manner. You must be an effective communicator, both verbal and written, has an excellent phone etiquette and enjoys listening and speaking to customers while maintaining a professional but fun attitude. We are looking for agents who are motivated, detail-oriented has a knack for solving problems.  You will be positively addressing client issues, aid in customer retention, and be able to multitask when needed.

 

Responsibilities:

  •         Answer customer calls, provide answers to inquiries and quick solutions to issues until resolved
  •         Log calls and escalates issues when necessary to the nest level of support
  •         Share Technical Knowledge Database
  •         Share solutions to common customer complaints and best practices with the team
  •         Report errors or bugs to the support team
  •         Actively participates in support coverage as required
  •         Develop expertise on new and existing products as needed
  •         Provide valuable content to improve Product Support Knowledge Base

 

Qualifications:

  •         At least has a high school diploma
  •         Excellent verbal and written English communication skills
  •         Ability to work independently or in a team
  •         Effective time management and organization skills
  •         Has experience working for a customer support role
  •         Ability to stay calm even when handling irate customers
  •         Willing to work in a shifting schedule

 

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We are looking for a motivated, passionate, and dedicated individual to take up the position of team leader/trainer. You will be training and managing a team of professionals and develop strategies your team will use to achieve our goals. We are looking for someone motivated, has a proven track record of excellent customer service, and thrives in a challenging environment. If you love motivating and assisting others, love solving problems the quick but efficient way and have all the other qualities that a team leader/trainer has, then we would like to have you as part of our team!

 

Responsibilities:

  •         Lead and motivate agents into producing high-quality results and meet quotas as required
  •         Handle escalated calls calmly and professionally and provide immediate solutions to customer complaints
  •         Ensure the team are hitting the goals of the campaign
  •         Maintain and monitor critical KPIs of the team

 

Qualifications:

  •         4-year Bachelor's degree from an accredited college or university
  •         With five years of minimum experiences at a BPO environment
  •         Has a good understanding of how the BPO industry works
  •         A minimum of 2-years experience as a Team Leader/Trainer or an equivalent position
  •         Excellent verbal and written English communication skills
  •         Experienced in taking phone calls, chats, video chats, and emails
  •         QA, WFM or training experience is a plus, but not required
  •         Knowledgeable and comfortable using common apps and tools used in a BPO setting such as ash CMS Systems, Excel/Google Sheets, etc.
  •         Willing to work on a shifting schedule
  •         Energetic, resourceful and has a positive working attitude
  •         Has a full understanding of how the different KPIs work, can plan and execute ways to improve processes and create a positive impact on the campaigns

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We are looking for a research writer who is focused and detail-oriented. You must be able to multitask and aid our research project by collecting data online and offline and write unique, high-quality, and compelling content. We need someone who can work under pressure, has excellent time management and administration skills. You need to have exceptional research and writing skills, is punctual, and can meet deadlines. 

 

Responsibilities:

  •         Can research, write, edit and proofread compelling, ever-green contents about the BPO industry, customer support, call center practices and web services
  •         Craft high-quality, unique and engaging contents for different mediums including blogs, websites, social media, and offsite article directories

 

Qualifications:

  •         College education (Has a degree in English, Journalism, Mass Communications, Business or the like is preferred, but not required)
  •         At least two years experience in writing, editing, and proofreading contents
  •         Experience in writing B2B contents for US audiences
  •         Excellent verbal and written English communication skills
  •         Can work independently with minimal supervision
  •         Can meet strict deadlines

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We are looking for someone who has years of experience as an inbound/outbound agent who loves talking on the phone, assists customers and clients with their inquiries, and handles complaints like a pro. We need someone responsible, motivated, and always ready to take and make calls with a smile. You will need to complete all necessary call notes and reports and update them in the CRM.

 

Responsibilities:

  •         Handle inbound and outbound customer interactions via phone and live chat
  •         Ensure every customer interaction is recorded
  •         Provide quality customer interactions daily
  •         Can work independently and with minimum supervision
  •         Can work effectively with a team

 

Qualifications:

  •         Graduate of a 4-year bachelor's degree is preferred but not required
  •         Excellent verbal and written English communication skills
  •         At least six months experience in a call center/BPO industry
  •         Has a background in inbound/outbound customer support
  •         Has basic technical skills and is comfortable navigating a computer and web-based apps
  •         Excellent decision-making and problem-solving skills
  •         Can work on a shifting schedule, including weekends, nightshifts and holidays

 

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We are looking for a passionate, motivated, and savvy Marketing Content Writer to oversee our content needs. You will need to have excellent writing, proofreading and editing skills, loves research and analyzing data and develop a marketing content strategy. We need someone who can take our marketing contents to the next level by delivering highly-engaging contents that will be used for a variety of mediums such as web and blog contents, e-books brand and product scripts, sales presentations, etc.

 

Responsibilities:

  •         Craft informative and engaging contents about the BPO/outsourcing industry, customer support, call center practices, and web services
  •         Create high-quality, unique and engaging contents for different mediums including blogs, websites, social media, and offsite article directories
  •         Write entertaining copies to be used for the company's newsletter

 

Qualifications:

  •         A passion for writing
  •         College education (Has a degree in English, Journalism, Mass Communications, Business or the like is preferred, but not required)
  •         At least two years experience in writing, editing, and proofreading contents
  •         Experience in writing business articles is preferred but not required
  •         Excellent verbal and written English communication skills
  •         Can work independently with minimal supervision
  •         Can work effectively with a team
  •         Willingness to learn
  •         Can meet strict deadlines

 

 

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We are looking for an Email and Chat Support with strong copywriting skills, writing, proofreading, and editing skills. You should have experience in verifying data via chat and email, is a fast typer and can respond to chats and emails in the fastest time possible. You must maintain a positive, professional, and empathetic attitude towards clients at all times. If you are tech-savvy, thrives under pressure and has excellent verbal and written communication skills, please do apply. 

 

Responsibilities:

  •         Assist customers in identifying and resolving issues via chat or email
  •         Maintains a positive attitude and promote high-quality customer interactions
  •         Is independent but enjoys working with a team to hit client targets
  •         Perform other tasks assigned by the team leader or client

 

Qualifications:

  •         College education is preferred
  •         Prior email and chat support
  •         Excellent verbal and written English communication skills
  •         Has basic technical skills and is comfortable navigating a computer and web-based apps
  •         Able to empathize with customers and promotes a positive user experience
  •         Excellent decision-making and problem-solving skills
  •         Can work independently with minimal supervision
  •         Can work effectively with a team
  •         Willingness to learn
  •         Positive, energetic, friendly and empathetic personality
  •       Can meet strict deadlines

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We require a talented Blogger/Comment Writer who can generate high quality and compelling contents on different niches. You must have excellent research and English communication skills, writing, proofreading, and editing skills. You need to curate new and trending topics and create blog posts that will drive traffic to the website. You need to be able to compose interesting contents, have a unique voice, and can meet tight deadlines.

 

Responsibilities:

  •         Manage online campaigns
  •         Engage customer interactions, join online discussions and monitor conversations
  •         Develop online contents that drive traffic and engagements
  •         Perform other tasks assigned as needed

 

Qualifications:

  •         College education is preferred
  •         Excellent verbal and written English communication skills
  •         Has basic technical skills and is comfortable navigating a computer and web-based apps
  •         Knowledgeable on how SEO and internet marketing works
  •         Stays on top of SEO and internet marketing trends, best practices and industry standards
  •         Strong attention to detail
  •         Excellent decision-making and problem-solving skills
  •         Can work independently with minimal supervision
  •         Can work effectively with a team
  •         Willingness to learn new skills and take on challenges
  •         Positive, energetic, friendly and empathetic personality
  •         Can meet strict deadlines
  •         Comfortable working in a fast-paced working environment

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We need an SEO specialist who can optimize our contents based on keyword research and analytics. You must have excellent communication skills, research skills, and is always on top of the SEO trends to optimize our website, drive traffic, and increase conversions. We need someone motivated, responsible, knowledgeable in SEO practices, and is familiar with analytic tools such as Google Analytics.

 

Responsibilities:

  •         Manage, update and optimize contents
  •         Craft high-quality, unique and engaging contents for different mediums
  •         Stay on top of research keyword trends
  •         Analyze site analytics and develop ways on how to drive more traffic

 

Qualifications:

  •         College education is preferred
  •         Excellent verbal and written English communication skills
  •         SEO knowledge
  •         Familiar in SEO and analytic tools such as Google Analytics
  •         Stays on top of SEO trends and best practices
  •         Strong attention to detail
  •         Excellent decision-making and problem-solving skills
  •         Can work independently with minimal supervision
  •         Can work effectively with a team
  •         Willingness to learn new skills and take on challenges
  •         Comfortable working in a fast-paced working environment

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We require a PPC Specialist who is motivated, passionate, and dedicated to improving, managing, and implementing strategic plans related to Pay-Per-Click advertising. You will need to have excellent keyword research and landing page designing skills. When not mastering our PPC campaigns, you should always be on the lookout for the latest trends in PPC, looking for ways on how to compel users to click on our campaigns and drive traffic and conversion.

 

Responsibilities:

  •         Manage and optimize several PPC campaigns
  •         Analyze data, trends, and results and develop strategies on how to improve PPC campaigns and maximize results
  •         Build and maintain relationships with clients

 

Qualifications:

  •         College education is preferred
  •         Excellent verbal and written English communication skills
  •         Understands HTML and XML and proficient in Google Analytics and other analytic tools
  •         Excellent keyword research and landing page designing skills
  •         Relevant work experience in managing PPC campaigns
  •         Strong attention to detail
  •         Excellent analytical, decision-making and problem-solving skills
  •         Can work independently with minimal supervision
  •         Can work effectively with a team
  •         Willingness to learn new skills and take on challenges
  •         Comfortable working in a fast-paced working environment

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We require a skilled web designer/web developer who will be responsible for creating, developing, designing, and maintaining professional websites for our clients. You will need to have excellent graphics and visual design skills, proficient in HTML, CSS and JavaScript, and a solid foundation in programming applications. You need to be a dedicated team player, have excellent communication skills, can solve complex problems and thrives in a high-paced working environment.

 

Responsibilities include (but not limited to the following):

  •         Conceptualize ideas, prepare design plans and present them to clients
  •         Create, test and improve web design and graphics, visual imagery, sample pages (fonts and colors)
  •         Incorporate web features and features
  •         Perform website updates and maintenance
  •         Back up files for recovery purposes
  •         Stays on top of SEO trends, international web standards, protocols and technology
  •         Determine user needs through technical requirement analyzation
  •         Use different Content Management Systems

 

Qualifications:

  •         Relevant diploma is preferred
  •         Proficient in graphic design software (Adobe Photoshop, Adobe Illustrator, etc.), HTML, CSS, JavaScript, and My SQL
  •         With a solid knowledge in technical and programming language terminologies
  •         Relevant work experience in managing PPC campaigns
  •         Good understanding of SEO principles and Content Management Systems
  •         Excellent verbal and written English communication skills
  •         Creative, open-minded and a strong attention to detail
  •         Excellent analytical, decision-making and problem-solving skills
  •         Willingness to learn and take on challenges
  •         Comfortable working in a fast-paced working environment

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We require a Desktop Support Engineer with advanced technological skills, excellent communication, and time management skills to join our team. You will be providing technical assistance to our clients. You should be computer-savvy, has excellent problem-solving skills, has a knack for developing new strategies to assist customers, and enjoys supporting end users. You will need to be familiar with remote troubleshooting, can deliver clear technical instructions and provide accurate customer service to increase customer satisfaction.

 

Responsibilities:

  •         Install and maintain computers, operating systems and client applications
  •         Resolve system, network or application requests, and incidents reported by the users
  •         Log requests and incidents in the ticketing system
  •         Assist in product and technology POCs
  •         Assist in IT assets inventory and maintenance
  •         Assist in researching and developing operation enhancements
  •         Undergo training and take certifications as required
  •         Accomplish and submit EOD reports and other reports required by the management and clients

 

Qualifications:

  •         Degree in Information Technology, Computer Science, or equivalent
  •         Prior experience in the related field
  •         Knowledge in software applications, technical and basic desktop hardware troubleshooting, desktop assembly/disassembly, basic networking
  •         Excellent verbal and written English communication skills
  •         Creative, open-minded and a strong attention to detail
  •         Excellent analytical, decision-making and problem-solving skills
  •         Willingness to learn and take on challenges
  •         Comfortable working in a fast-paced working environment

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We are looking for a Senior IT Support Staff who has a knack for solving problems, has excellent communication skills and advanced technological skills. You will be providing technical support to ensure the company runs smoothly. You will need to respond to service and networks, diagnose and solve hardware or software faults issues on time to ensure the company runs smoothly. You need to be motivated, dedicated, and thrives in a fast-paced working environment.

 

Responsibilities:

  •         Install, configure and maintain hardware OS and applications
  •         Monitor and maintain computer networks and systems
  •         Set up systems, replace parts and resolve issues as needed
  •         Diagnose and solve hardware or software issues
  •         Set up accounts and profiles for new users and resolve password issues
  •         Provide support, follow written instructions and diagrams when repairing or setting up systems
  •         Ensure electric safety on computer equipment

 

Qualifications:

  •         Degree in Information Technology, Computer Science, or equivalent
  •         Prior experience in a related field
  •         Knowledge in software applications, technical and basic desktop hardware troubleshooting, desktop assembly/disassembly, basic networking
  •         Excellent verbal and written English communication skills
  •         Creative, open-minded and a strong attention to detail
  •         Excellent analytical, decision-making and problem-solving skills
  •         Willingness to learn and take on challenges
  •         Comfortable working in a fast-paced working environment

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We are looking for an enthusiastic, highly organized, and motivated professional to take in the role of Virtual Assistant. Your role will include managing corporate schedules, phone, and email management, appointment setting, update company website, and managing our social media accounts and issue invoice to our clients. You must have excellent verbal and written communication skills, a fast internet connection, computer literate, proficient in Microsoft Office, and is a highly organized individual with prior admin experience.

 

Responsibilities:

  •         Schedule meetings and write minutes of the meeting
  •         Answer phone calls
  •         Respond to emails
  •         Manage company website and update social media accounts
  •         Organize and schedule appointments
  •         Handle sensitive documents and information in a confidential manner
  •         Provide general administrative support to the company/client
  •         Issue client invoices

 

Qualifications:

  •         At least a high school graduate
  •         Prior experience as a Virtual Assistant
  •         Computer literate, proficient in Microsoft Office
  •         Committed to client and customer satisfaction
  •         Excellent verbal and written English communication skills
  •         Creative, open-minded and a strong attention to detail
  •         Excellent time-management, decision-making, and problem-solving skills
  •         Willingness to learn and take on challenges
  •         Can-do attitude, desire to learn and improve
  •         Can work independently with minimal supervision
  •         Can maintain confidentiality and follow instructions accurately
  •         Comfortable working in a fast-paced working environment

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CONTACT US FOR MORE INFORMATION

We're ready to lead you into the future of IMAX CONVERSIONS

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